I canceled my Royal Jordanian Airlines tickets months ago. Where’s my money?

After John Bernath cancels his flight from Amman, Jordan, to Tel Aviv, on Royal Jordanian Airlines, a Booking.com representative promises him a full refund. So why has he received nothing?

Question

Last year, I bought two round-trip flights from Amman, Jordan, to Tel Aviv through Booking.com. The tickets on Royal Jordanian Airlines were refundable.

In November, I called to cancel my tickets and spoke with a Booking.com representative, who…